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Complaints Procedure

Kenworthy's Chambers aims to provide high-quality service at all times. However, if you are dissatisfied with any aspect of service from a Member, Clerk, or Manager of Kenworthy's Chambers you are invited to let us know as soon as possible.

If you would like to speak to someone about your complaint informally, you can talk to the Barrister you are instructing or telephone Kenworthy’s Practice Manager, Maria Rushworth on 0161 832 4036.

If you have a formal complaint, or an issue to raise, please follow our Complaints Procedure.

To deal with your complaint properly we will require the following details:

• Your name and address, email address and telephone number

• If the complaint involves a specific Barrister, Clerk, or member of staff please state the name of the person(s) you are complaining about

• The details of your complaint. Please include copies of any relevant documents, emails, etc.

• Your desired resolution.

All complaints will be treated with a fair, constructive, and positive attitude and in accordance with the Bar Council Code of Conduct and the Office for the Legal Services Ombudsman.

*If your complaint concerns the Practice Manager, then the matter should be addressed to the Head of Chambers:

Mr Barry Grennan
Arlington House
Bloom Street
M3 6AJ.